Privacy Policy

1. Introduction

Trewoon ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Policy applies to all information collected through our website, related applications, sales inquiries, and any associated services (collectively, the "Services"). By accessing or using our Services, you agree to the terms described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information such as your name, email address, phone number, and company name when you submit a form, request a demo, or contact us.
• Account information such as login credentials and profile details, if applicable to our Services.
• Usage data including pages visited, time spent on site, referring URLs, and interaction patterns, collected automatically through standard web technologies.
• Device and technical data such as IP address, browser type, operating system, and device identifiers.
• Communications you send to us, including support requests, feedback, and correspondence.

3. How We Use Information

We use collected information for purposes including:

• Providing, operating, and maintaining our Services.
• Responding to inquiries, demo requests, and support needs.
• Improving our website, offerings, and user experience.
• Sending administrative communications, updates, and, where permitted, marketing communications.
• Monitoring usage trends and detecting, preventing, or addressing technical or security issues.
• Complying with legal obligations and enforcing our agreements.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to recognize your browser, remember preferences, and understand how visitors interact with our Services. You can control cookie behavior through your browser settings; disabling cookies may affect certain features of the Services.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on bases such as your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our Services, and compliance with legal obligations.

6. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer communication tools, under appropriate confidentiality obligations.
• Professional advisors including legal, accounting, and auditing partners, where necessary.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to standard safeguards.
• Legal and regulatory authorities where required by law, legal process, or to protect our rights, users, or the public.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the context in which it was collected.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access our Services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where required, we take steps intended to ensure appropriate safeguards are in place for such transfers.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent, where processing is based on consent, without affecting prior lawful processing.
• Opt out of marketing communications at any time via the unsubscribe mechanism provided in our messages.

To exercise these rights, please contact us using the details on our Contact page. We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and continued use of our Services constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.